Using ugcpeople
These terms cover your use of ugcpeople.com and its clip library. By using the service, you agree to these terms. Questions can be sent to hi@ugcpeople.com.
Your account
Use an email address or Google account you control. Keep access to that account secure. Do not share your ugcpeople login or try to bypass payment or access controls.
Purchase and access
The price and currency shown at checkout apply to your purchase. The price rises in steps as spots sell, so a later buyer may pay more than an earlier one; a price never changes after you have paid. The current offer is a one-time payment for full library access and unlimited original downloads, with no recurring subscription or download credits. Access unlocks after payment is confirmed. Historical credit purchases retain their original download balances and terms; the new offer does not remove or reset them.
You can request a full refund within seven days of payment by emailing hi@ugcpeople.com. No reason or explanation is required. Access or unused credits from a refunded purchase end when the refund is issued. The lifetime-access offer has no scheduled subscription renewal or expiry. A refunded, reversed, or disputed payment can affect access. Nothing in these terms limits rights you have under applicable consumer law.
Working with clips
How you may use footage is set out in the Content license, which forms part of these terms. In short: each purchase includes a non-exclusive commercial license for one brand, with no expiry. Purchasing access does not transfer ownership of the footage or the people’s likeness to you. Do not resell or distribute the original clips, share paid downloads as a substitute for another person’s access, or present a person shown as a customer or endorser of your product.
You are responsible for your finished content, claims, and use of the footage. Do not use it for unlawful content, harassment, impersonation, or misleading representations of the people shown.
Service and support
Preview clips are compressed samples. The service supplies footage, not a finished ad or a guarantee of advertising results. If a file or account feature is not working, contact hi@ugcpeople.com with the issue. We may restrict access to address fraud, abuse, or violations of these terms.
Privacy and updates
Our privacy policy explains how account and sign-in information is used. If these terms change, we will update this page and its date. Applicable legal rights continue to apply.